Privacy Policy

Registration and Account Data

When you create an account on bajelife, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, mobile phone number, and email address. This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.

Identity Verification Documents

To comply with our Know Your Customer (KYC) obligations and to protect the platform against fraud, we collect copies of identity documents where required. Acceptable documents include a National Identity Card (NID), passport, or birth certificate issued by a competent Bangladeshi authority. Document images are stored in encrypted form and accessed only by our compliance team.

Financial and Transaction Data

We collect information about your deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This includes transaction amounts, timestamps, payment method identifiers (such as mobile wallet numbers), and transaction reference codes. Full payment credentials — such as card numbers or mobile banking PINs — are never stored on bajelife servers; these are handled directly by our payment partners.

Usage and Behavioural Data

When you use bajelife, we automatically collect certain technical and behavioural data to maintain platform performance and detect suspicious activity. This includes:

• IP address and approximate geographic location (city or region level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Games played, bet amounts, session durations, and login/logout timestamps
• Referring URL (if you arrived via a link from another page)

This data is used for security monitoring, platform optimisation, and responsible gaming analysis. It is not used for behavioural advertising targeting.

Customer Support Communications

When you contact our support team via live chat, email, or any other channel, we retain records of those communications to ensure quality of service, resolve disputes, and maintain an accurate history of your interactions with the platform. Support records are stored securely and are accessible only to authorised support and compliance personnel.

Data Provided Voluntarily

From time to time, you may provide additional information voluntarily — for example, when completing a responsible gaming assessment, submitting feedback, or participating in a survey. This information is used only for the purpose for which it was provided and is not combined with your primary account profile without your explicit consent.

bajelife processes personal data only for specific, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which we rely for each type of processing.

Marketing Communications

bajelife will only send you promotional emails, SMS notifications, or in-platform messages regarding bonuses, tournaments, or new game launches if you have explicitly opted in to receive such communications. You may withdraw your consent and unsubscribe at any time by contacting our support team or updating your notification preferences within your account settings. Withdrawing consent for marketing communications does not affect the lawfulness of any processing carried out prior to withdrawal, and it does not affect our ability to send you service-related communications (such as account security alerts or withdrawal confirmations) that are necessary for the operation of your account.

Automated Decision-Making

bajelife uses automated systems to detect certain types of account activity that may indicate fraud, bonus abuse, underage gambling, or problem gambling behaviour. Where an automated process flags an account for review, a human compliance officer will examine the relevant data before any account action is taken. bajelife does not make fully automated decisions that have legal or similarly significant effects on players without human oversight.

Payment Service Providers

To process deposits and withdrawals, bajelife shares relevant transaction data with our approved payment partners including bKash, Nagad, Rocket, and Upay. These providers receive only the minimum data required to authorise and complete the specific transaction. They are contractually prohibited from using your data for any purpose other than payment processing.

Game Software Providers

Casino and sports betting game content is delivered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These studios may receive a session token and anonymised player identifier to authenticate your game session and return results. They do not receive your full personal profile, financial details, or contact information.

Identity Verification Partners

Where automated identity verification is used to supplement our manual KYC process, bajelife may share document images and personally identifiable information with a specialist identity verification service provider. Any such provider is subject to strict data processing agreements and is prohibited from using your documents for any purpose other than the verification task.

Legal and Regulatory Disclosures

bajelife may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or regulatory instruction. We will notify you of such a disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of bajelife, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and of any material changes to the privacy terms that apply to your data prior to the transfer taking effect.

bajelife uses cookies and similar technologies — including local storage objects and session tokens — to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics about platform usage. This section explains what types of cookies we use and how you can manage them.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication tokens, security identifiers, and load-balancing cookies. Without these cookies, you cannot log in or access your account. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language, display settings, and responsible gaming limits you have configured. These improve your experience but are not strictly necessary for platform access.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — which pages are most visited, which games are most played, and where technical errors occur. This data helps us improve the platform. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect suspicious activity, prevent cross-site request forgery (CSRF), and support our fraud monitoring systems.

bajelife does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts. The cookies we use are either first-party (set by bajelife directly) or set by essential service providers such as our analytics platform.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings at any time. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling functional or analytics cookies may affect certain aspects of your experience on bajelife, but will not prevent you from accessing the core platform features. Instructions for managing cookies are available in the help documentation of all major browsers.

The security of your personal data is a core operational priority for bajelife. We employ a layered security approach covering network infrastructure, application code, data storage, and internal access controls to protect your information against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your browser or app and the bajelife platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained with continuous validity monitoring.
• Data Encryption at Rest: Sensitive data fields — including identity documents, payment identifiers, and authentication credentials — are encrypted at rest using AES-256 or equivalent industry-standard algorithms.
• Two-Factor Authentication: Players are offered two-factor authentication (2FA) for account login. Internal staff systems require 2FA for all access to production environments.
• Penetration Testing: bajelife conducts periodic security assessments of its platform to identify and remediate vulnerabilities before they can be exploited.
• DDoS Protection: The platform is protected by network-level DDoS mitigation to ensure continuous availability and to prevent service disruptions that could expose security gaps.

Organisational Safeguards

• Access to personal data is granted on a strict need-to-know basis. Staff members can access only the data categories relevant to their specific role.
• All staff with access to personal data undergo data protection training and are bound by confidentiality obligations as a condition of employment or engagement.
• A designated data protection officer (DPO) oversees compliance with this Privacy Policy and handles player data rights requests.

Security Incident Response

In the event of a data security incident that affects your personal information, bajelife will take immediate steps to contain the incident, assess its scope, and notify affected players as promptly as practicable. We will provide clear guidance on any steps you should take to protect your account in response to a confirmed breach.

If you believe your bajelife account has been compromised or that your personal data may have been accessed without authorisation, please contact our support team immediately via live chat so that we can investigate and take protective action without delay.

bajelife retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below reflect our standard data lifecycle policy.

When a retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual player. Deletion is carried out using industry-standard data destruction methods appropriate to the storage medium on which the data is held.

Where you request deletion of your data under your privacy rights (see Section 7), we will comply promptly except where we are required by law to retain certain records for a specified minimum period. In such cases, we will inform you of the specific obligation that prevents immediate deletion and provide an estimated date on which deletion will take place.

• Right of Access: You have the right to request a copy of all personal data that bajelife holds about you. We will provide this in a clear, readable format within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating a phone number or email address) can be made directly through your account settings. For more significant changes (such as correcting a name discrepancy), please contact our support team with supporting documentation.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent on which processing was based, or where the data has been processed unlawfully. Certain data categories may be exempt from erasure requests where retention is required by law (see Section 6).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

bajelife does not charge a fee for exercising your privacy rights in normal circumstances. We may charge a reasonable administrative fee or decline to act on a request that is manifestly unfounded, repetitive, or excessive. Where we decline a request, we will provide a clear written explanation of our reasons.

Changes to This Privacy Policy

bajelife reserves the right to update or modify this Privacy Policy at any time. When we make material changes — such as adding a new data processing purpose, engaging a new category of third-party data recipient, or altering our data retention periods — we will notify registered players by email and by posting a prominent notice on the platform for a reasonable period following the change. Minor clarifications and formatting updates may be made without specific notification, though the "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of bajelife following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to close your account and request deletion of your data in accordance with Section 7.

Contact and Data Rights Requests

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bajelife holds about you, please contact our dedicated data protection team using the details below. All communications will be acknowledged within 5 business days and resolved within 30 days, subject to the complexity of the request.

Email: support@bajelife
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response language: English

This Privacy Policy was last updated in January 2026 and is effective as of that date. It applies to all players registered on bajelife regardless of the device or channel through which they access the platform. It supersedes all previous versions of the bajelife Privacy Policy.